To hold patients accountable, clinicians must educate patients on the process with clear, transparent and sincere communication.
With a larger portion of the financial responsibility shifting to patients comes a new focus on collecting upfront and a need for pre-service, point of service and post-service collection strategies.
This also means practices need to change the way they communicate with their patients:
- What are the best ways to communicate with patients?
- How frequently should I reach out?
- When should I communicate with patients?
- What are the best means of communication?
Practices have to implement different communication strategies to reach patients at every opportunity.